Cancellation Policy

Elevate Health Clinic Policy: Cancellations

We appreciate our patients and love helping you look and feel your best! Due to the high volume and popularity of the treatments we offer, we have felt the need to introduce a formal Cancellation Policy.

We respect that your time is valuable, and we appreciate that you understand ours is too. If appointments are cancelled or rescheduled with short notice, or if you do not attend an appointment, this means we are unable to utilize that time for other patients.

We understand that occasionally a short-notice cancellation may be unavoidable. However, because it is often difficult to re-book an appointment slot within 24 hours or less, we have decided to institute a 24-hour cancellation policy.

Credit card information is required to be on file at the time of booking to hold your appointment. We will notify you if we need to charge your credit card for less-than 24-hour cancellations or no-shows.

As a courtesy, and to help patients remember their scheduled appointments, Elevate Health sends text message and email reminders. You will get a text and email at the time of your booking. Text reminders are sent out 1 day before your appointment and email reminders are sent out 2 days prior to your appointment.

Effective May 2023:

Cosmetic Injections, IV Infusions, Microneedling, Chemical Peels, and Consultations:

We will require a credit card on file at the time of booking. This will hold your appointment. Should you cancel with less than 24-hour notice or no-show, you will be charged a cancellation fee of $150. 

Vitamin Injections (B12, Lipo, Vitamin D, Glutathione):

We will require a credit card on file at the time of booking. This will hold your appointment. Should you cancel with less than 24-hour notice, or no-show you will be charged a cancellation fee of $25. 

For all services & treatments:

If you miss 2 appointments, you will be required to prepay for all future appointments.

If you miss 3 appointments, you will be discharged from our practice.

If you are late by 15 minutes or more your appointment will be rescheduled, and you will be charged a no-show fee.

Please call the office if you are needing to cancel or reschedule (775) 430-1207